Our Culture
It’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great customer experience. Our culture statements form the principles for how we work and what we expect of one another working together as One Raven.
We are One Raven.
When we work as one unbeatable team, we satisfy our customers and make ourselves proud every day.
Our recipe for success? We put customers first in everything we do, we’re always curious about how we can do better, and we work together to make it happen, leading to a great experience for our customers and one another.
Put Customers First
We care about our customers and so we understand, meet, and pre-empt their needs; providing a consistently great experience.
Key behaviours: Reliable; Honest; Empathetic.
Always Be Curious
We ask questions, challenge the status quo, and learn from one another; continuously seeking ways to improve.
Key behaviours: Inquiring; Inclusive; Solution-focused.
Make It Happen
We use our knowledge, experience, and data to make decisions and take action; driven by our responsibility and commitment.
Key behaviours: Accountable; Proactive; Collaborative.
